Here is the latest complaint letter in my expanding arsenal. Unfortunately this happened during me & my hubby's honeymoon... but we put on our big girl panties and had a blast, even thought the following might make ya think otherwise! It is purely hateful towards the airlines, the cruise was amazing and we'd do it again in a heartbeat :)
May 28, 2011
Delta/Air France Customer Relations
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980
Reference Code: NCEAF96584
Bag Tag Numbers: AA476941/AA476937
To Whom It May Concern:
Air France lost my husbands and my luggage on May 21st on our way to Nice via flight AF 7714 for our honeymoon, aboard a seven-day cruise on the Regent Seven Seas Mariner. We did not receive our bags until May 26th, six days later, in Palma de Mallorca at 7:00 pm in the evening. Our honeymoon was completely ruined and we incurred expenses beyond what we had ever anticipated. The experience of trying to find our bags and have them delivered to our ship was an absolute nightmare, which I will now explain in detail.
We began planning our honeymoon in August of 2010 with the help of Fuller Travel Agency in San Antonio, TX. With the help of Annie Briehan, a representative with Fuller, we booked the Regent Seven Seas Mariner Cruise, Passport to Iberia on February 22, 2011. The package chosen, all-inclusive, meant Regent booked all of our airfare out of Dallas. We made arrangements through Annie from San Antonio to Dallas accordingly. Below is the itinerary:
Date | Airline | Ref # | Flight | City | Depart | Arrive |
5-20-11 | American | 652 | San Antonio | 06:00 | ||
5-20-11 | Dallas/Ft. Worth | 07:05 | ||||
5-20-11 | Delta | GRGTR8 | DL 3087 | Dallas/Ft. Worth | 10:20 | |
5-20-11 | New York, NY | 15:10 | ||||
5-20-11 | Delta | GRGTR8 | DL 0082 | New York, NY | 17:55 | |
5-21-11 | Nice, France | 08:20 |
On our flight from Dallas to New York, flight DL 3087, the pilot announced that because of inflated fuel prices, the crew neglected to “top off” the tank. Consequently, we had to land in Richmond, Virginia to refuel. Therefore, we missed our connecting flight, DL 3087, to Nice at 17:55. At JFK, a young lady helped re-route our flights so that we could make it to Nice in time to reach our cruise ship in Monaco that was leaving on the 21st at 16:00 hours. Below is the new itinerary we were given:
Date | Airline | Flight | City | Depart | Arrive |
5-20-11 | Air France | AF 011 | New York, NY | 21:50 | |
5-21-11 | Paris-DeGaulle | 11:05 | |||
5-21-11 | Air France | AF 7714 | Paris DeGaulle | 13:05 | |
Nice | 14:35 |
The flight to Paris was very nice, the staff was helpful and friendly and the accommodations were great. We arrived in Paris on time and made it to our connecting flight to Nice.
You can only imagine the HUGE disappointment awaiting us in Nice when we heard our names being called over the loud speaker to meet with a staff member in order to file a claim because our luggage had in fact, not arrived. The claims filing process was a complete mess; the staff was uncompassionate and of very little help. They provided us with a claims letter and told us that we would be reimbursed 150 Euro’s each per day that our luggage was missing. I gave the young lady our cruise itinerary thinking this would help to expedite the delivery of our bags to the ship.
For the next 6 days, the Seven Seas Mariner’s staff, my husband, and I tried to contact Air France to find out where our luggage was and when it would arrive. The story changed from one day to the next. We heard the bags went to Rome when we were in Portofino, to Genoa when we were in St. Tropez. At one point, the airlines didn’t even know where our bags were. On numerous occasions, we were hung up on, and no one ever apologized for the inconvenience. It was frustrating and disheartening. Each day we got our hopes up and were disappointed until late in the evening on the 26th, in Palma de Mallorca when we finally received our bags. This however, was too late considering we only had one day left on the ship in Barcelona.
Besides all of the inconveniences with the airlines, we also feel it is necessary to discuss the additional expenses incurred due to not having any luggage on a luxury cruise in the Mediterranean for 6 days. My husband and I had to purchase clothes, toiletries and accessories in order to survive. Below is a summary of our purchases:
Date | Port | Store | Item | € Amount | $ Amount | Trans. Fee |
22-May | Rome | H&M | Top Instessiti/Giacca (dress) | € 49.95 | $99.19 | $2.97 |
22-May | Rome | H&M | Jeans Guardaroba | € 19.95 | ||
22-May | Rome | 7 Seas Boutique | Formalwear Mens (dress shirt) | $85.00 | $85.00 | $0.00 |
22-May | Rome | 7 Seas Boutique | Casual Clothing (khaki pants) | $89.00 | $89.00 | $0.00 |
22-May | Rome | 7 Seas Boutique | Swimwear (cover-up) | $36.00 | $36.00 | $0.00 |
22-May | Rome | 7 Seas Boutique | Eyewear | $150.00 | $150.00 | $0.00 |
22-May | Rome | 7 Seas Boutique | Toiletries | $2.95 | $2.95 | $0.00 |
23-May | Portofino | L'Ancora | Repo1 (Swimsuit) | € 79.00 | $111.61 | $3.34 |
23-May | Portofino | 7 Seas Boutique | 1 Perfume | $132.00 | $132.00 | $0.00 |
23-May | Portofino | 7 Seas Boutique | 1 Perfume | $75.25 | $75.25 | $0.00 |
24-May | Marseille | Lafayette | B1E11 Salamanaca (panties) | € 9.99 | $303.71 | $9.11 |
24-Apr | Marseille | Lafayette | E11 Number CH ML CO LIN (dress shirt) | € 44.99 | ||
24-May | Marseille | Lafayette | B2 E11 Arlou Manteaubla (jacket) | € 159.99 | ||
24-May | Marseille | H&M | Chaussures/Tongues (sandals) | € 4.95 | $63.96 | $1.90 |
24-May | Marseille | H&M | Robes tissées (dress) | € 19.95 | ||
24-May | Marseille | H&M | Robes | € 19.95 | ||
25-May | St. Tropez | Boutique | Dress | € 20.00 | $30.00 | $0.00 |
25-May | St. Tropez | Boutique | I Love St. Tropez T-Shirt | € 30.00 | $45.00 | $0.00 |
26-May | Palma De Mallorca | Mango | Top Ra-Waikik | € 22.00 | $31.91 | $0.96 |
26-May | Palma De Mallorca | Kiko | Brush Eyes (make-up) | € 9.90 | $18.06 | $0.54 |
26-May | Palma De Mallorca | Kiko | Nail Polish Pads (make-up) | € 2.90 | ||
28-May | Barcelona | Aerop Barcelona | HK-10 Big Trolley DU | € 91.85 | $130.70 | $3.92 |
28-May | Barcelona | Delta | Extra Piece of Luggage | € 55.00 | $78.26 | $2.34 |
28-May | Barcelona | Delta | Extra Piece of Luggage | € 55.00 | $78.26 | $2.34 |
$1,560.86 | $27.42 | |||||
TOTAL | $1,588.28 |
This sounds like a nightmare!!!! I hope they reimburse you for everything! Including a new honeymoon :) I love you guys & I'm glad y'all were able to make the best of it
ReplyDeleteXOXO
JEnny